Responsible Gaming

Welcome to the Responsible Gaming section of Casinò Lugano.

It is important to us that our guests enjoy a relaxing, entertaining atmosphere and that the gaming experience remains positive, protecting their privacy. The Head of Social Conception is available at the following addresses to provide you with any useful information: – Tel. +41 79 964 31 23

  • Do not play if you are tired, depressed, sick or worried about emotional, family or school problems

  • Define before the start of the game the maximum amount you can afford

  • Leave your credit cards at home

  • Do not try to win back what you have lost. Very often if you increase your risk you also increase your losses.

  • During the game take a rest, relax, eat something at a restaurant, treat yourself to a drink.

Gambling is based on chance: there is no memory of losses or winnings, there are no formulas or magic numbers to predict the outcome, skill does not count.

A test that can help you:

  • Have you often spent much more than you had planned?
    Did you happen to hide your gambling activity from people close to you?
  • If at least one of the answers is yes, please contact a venue manager directly or write to

If you would like to be contacted by phone, please call the Social Responsible on +41 79 964 31 23.

What kind of player are you? Download the information flyer:

As a family member, work colleague, partner or friend you can do something to help the person concerned.

Contact the Social Conception Officer at any time: | +41 79 964 31 23

In this section of our website you can find support, guidance and useful tips.

Have you realised that gaming is no longer fun? Have you spent more than you can afford? Do you neglect your personal and professional interests? Or do you simply want to take a break from gaming?

Download the voluntary exclusion request form and instructions

Sometimes it may seem difficult to ask for help. You have several contacts at your disposal, all free and confidential. Here you can find counselling support tailored to your gambling problem:

Ingrado servizi per le dipendenze Disturbi Comportamentali GAT-P:

Toll-free number: 0800 040 080

Telefono Amico: 143

Voicemail: 0918261269


Online counselling portal, anonymous and free of charge.

Caritas Ticino

Free phone: 0800 20 30 30

Debt rehabilitation

AND Azzardo nuove dipendenze APS

Voicemail: 0039 338 134 2318

Counter: 0039 339 367 4668

Not sure who to contact? Get advice from the Head of Social Conception: send an email to or call +41 79 / 964 31 23