Responsible Gaming

Welcome to the Responsible Gaming section of Casinò Lugano.

It is important to us that our guests enjoy a relaxing, entertaining atmosphere and that the gaming experience remains positive, protecting their privacy. The Head of Social Conception is available at the following addresses to provide you with any useful information:

concezionesociale@casinolugano.ch – Tel. +41 79 964 31 23

  • Set a budget for your entertainment. When gambling, only bet money that you are prepared to lose.
  • Play with cash.
  • Limit your access to money. Leave your credit and debit cards at home. Only take the cash you have set aside with you. Some apps can prevent you from making payments with your mobile phone.
  • Plan another activity after you have finished gambling. This will limit your gambling time.
  • Limit your consumption of alcohol, cannabis and other substances when gambling; this will help you stick to your limits.
  • Gambling with others can influence how you gamble, the types of games you play, the amounts you bet and the time you spend gambling. Think about how gambling alone or in a group affects you.

Gambling is based on chance: there is no memory of losses or winnings, there are no formulas or magic numbers to predict the outcome, skill does not count.

A test that can help you:

  • Have you ever felt the urge to gamble increasingly larger sums of money?
  • Have you ever had to lie to those close to you about how much you gamble?

If at least one of the answers is yes, please contact a venue manager directly or write to concezionesociale@casinolugano.ch

If you would like to be contacted by phone, please call the Social Responsible on +41 79 964 31 23.

What kind of player are you? Download the information flyer:

As a family member, work colleague, partner or friend you can do something to help the person concerned.

Contact the Social Conception Officer at any time: concezionesociale@casinolugano.ch | +41 79 964 31 23

In this section of our website you can find support, guidance and useful tips.

Have you realised that gaming is no longer fun? Have you spent more than you can afford? Do you neglect your personal and professional interests? Or do you simply want to take a break from gaming?

Download the voluntary exclusion request form and instructions

Note: Starting from 07.01.2025, all exclusions from gambling (Article 80 LGD and Article 42 OGD) issued by a Swiss casino (even those issued previously) will also be valid for casinos in Liechtenstein.

Sometimes it may seem difficult to ask for help. You have several contacts at your disposal, all free and confidential. Here you can find counselling support tailored to your gambling problem:

For Switzerland:

Toll-free number: 0800 040 080

Helpline: 143


For Ticino:

Ingrado addiction services Behavioural Disorders GAT-P:

Office: 0918261269

disturbicomportamentali@ingrado.ch


Safezone https://www.safezone.ch/

Anonymous and free online counselling portal.


Caritas Ticino www.caritas-ticino.ch

Debt restructuring

Freephone: 0800 20 30 30

For Italy

SERT in your municipality or province

Not sure who to contact? Get advice from the Head of Social Conception: send an email to concezionesociale@casinolugano.ch or call +41 79 / 964 31 23